Are we going to take a financial hit because of how business has slowed globally? RS:  Absolutely. And it’s the grounded part where we come in and create this deep understanding of what’s doable inside the company. Firefly Capital of the World. Everyone is listening to you now. John 3:16 (NLT) tells us that: “For God loved the world so much that he gave his one and only Son, so that everyone who believes in him will not perish but have eternal life.” In a culture that idolizes the rich and famous, God has a different perspective. Maybe go down to that plant in Wisconsin. Seed Potato Capital. even if they don’t yet know it!" Tornado notwithstanding, it’s not a bad job really. So, we’re an incredibly colourful and increasingly complex tapestry of wonderful operations that stretch across the world. When I began my personal journey into the arena of organizational culture, I sought out leaders and organizations who were widely respected for their passion and commitment to building better culture driven organizations. Let me just give a personal example of how that showed up for me. HB: That definition really encapsulates so much about getting congruence across the entire company regarding the culture. Land of Hanging Grapes? Nature’s Air-Conditioned City. That mechanism, that relentless investment of time that Bob and our other leaders have put in to get out and genuinely listen to the organization and probe about how we could be better. A Unique Little Town. A key feature is that “everybody matters” (a project slogan) and that promoting and sustaining dignity in acute care requires recognition and support for staff as well as for patients and their families. What to do– Create value for all stakeholders. He calls us to be generous...to "be rich" in good deeds. Why not start there and if they do then we’ll deal with it then” I was floored but I tell you that was so incredibly refreshing and even liberating to have a leader say and operate like that. Care embedded in the project slogan, “Everybody matters.” Project Underpinnings Whilst the DCP did not solely concentrate on the Care for Older People, it recognised that older people are the largest users of acute care services and believes that if dignity in acute care is “right” for older people, it will be “right” for everybody. So, if you don’t wake up thinking you’ve got work to do every day, you’re always going to start to kind of fall back from that ideal. City of Notions. One of the things that we’ve always invested tremendous time and energy in is listening to the organization. A company with employees in the United States, France, Germany, Italy, China and everywhere in-between. And then understanding how we build those leaders. The Iron City. The Quiet Resorts. “And so, we really want to make it clear to our leaders that we’re not trading, be good to your people or perform, right. Break it down, examine it, ask what’s working, are there any gaps, what can be improved and how can we keep improving it? Bigfoot Capital of the World. A NEW council logo has been unveiled by Wiltshire Council, replacing their old ‘Wiltshire Council- Where Everybody Matters’ logo with a brighter, simple design. Bob’s got this unshakeable belief that a leader’s job is to give his people or her people a grounded sense of hope for the future. Striving to be the state’s cleanest town. “Everybody matters is about what happens when ordinary people throw away long-accepted management practices and start operating from the deepest sense of right, without a sense of profound responsibility for the lives entrusted to them.” Real leadership is a journey. History for the taking. At Dove, we have a vision of a world where beauty is a source of confidence, not anxiety. Not just the people we employed directly but the families and communities of those people too. A great place to live no matter how you pronounce it. dCP is a nurse led research collaboration with royal free Hampstead Trust, Barnet and Chase farm Hospitals Trust and City forward to reflect MBKS’ slogan for this year – This city is your city, my city, our city,” added Wee. Gateway to the Blues. City In A Park. Welcome to Earth, Est. HB: That’s truly incredible Rhonda. Giving them information is important and can be as simple as letting patients know who is caring for them. Keep it in mind! Part of our manufacturing background means we’re very comfortable sitting down and taking something apart, examining it and seeing how it can be improved on. RS:  We both know that it doesn’t matter what Bob writes about our culture or what I, as the Chief People Officer, say the culture is. So, tell me, how has the “Everybody Matters” culture formed inside of Barry-Wehmiller? This was embedded in the project slogan ‘Everybody Matters’. America’s First Resort. And how do you do that in an organization? The Nearest Faraway Place. We use the metaphor of a jet plane trying to take off, to reflect our early years. "Everybody matters" could easily serve as the slogan for the Blythe-Oldfield Community Association. So, I think the important work that we’re doing today is to be more explicit about, the people aspect and the performance aspect and finding harmony between them. Every person matters to God regardless of size, shape, color, age, sex, or creed. It became very important for Bob to do more than just observe this leadership ethos but to find a way to institutionalize it within our organization too. hbspt.cta.load(644390, '7e6d1079-0830-42b9-a4f0-b0a2d1708644', {}); HB: That’s a fantastic notion. Time and again everyone I reached out to in those early days told me to read “Everybody Matters ... We love taking visitors to this plant because we employ 500 people in a city of 1,500 so it is a great example of the “Everybody Matters” ethos in action. Getting out there and, in the days before travel lock-downs, we’d do these “listening sessions” in person across the company. DCP is a nurse led research collaboration with Royal Free Hampstead Trust, Barnet and Chase Farm Hospitals Trust and City University. "Everybody Matters simply blew me away. In our history we’ve acquired organizations in dire financial shape that have turned around when we’ve gone in there and taken this cultural approach of “Everybody Matters”. Here we will talk about best election campaign slogans, along with slogans for students, kids, schools, treasurer, city council, judges and historian. One of my first roles at Barry-Wehmiller was running the Sales organization for North America but, after a while, I went to Bob and asked for something with more flexibility. The Biggest Little Town In Tennessee. Donald Trump Formed only a few years ago, its members now number around 30, and its officers want to see it expand. Barry-Wehmiller CEO Bob Chapman (R) during a listening session. The Park City. DCP is a nurse led research collaboration with Royal Free Hampstead Trust, Barnet and Chase Farm Hospitals Trust and City University. Peak of Good Living. Nurses may want to think about how they involve patients in their care. If Gravity goes, we all go. I have to imagine that idea of hope must have played a part in how you responded to the pandemic? We didn’t have to initiate some grand, complex response because our culture already had these mechanisms and ways of acting that meant our people felt better prepared to adapt when COVID hit. “One belief we discuss here frequently is that when you’re in the white water, it’s not the time to try to teach your people how to paddle. RS:  Absolutely. EVERYONE. Let’s make that happen Hilton. Chair Town. So, in my mind, leaders have the biggest accountability to create that environment. In addition, we run a consulting business that builds factories but also consults organizations from life science firms to chip-makers on their manufacturing systems and processes. . > We invite you to join us each week for this 1 (one) hour conversation that has been developed, thoroughly researched and designed as an independent "Employment Seeking Resource For Those Within The Disabled Community" . Because if that doesn’t translate for everyone everywhere in the organization, then we still have work to do. Bob agreed but asked me if I’d assist in re-imagining our Sales operations. RS: (Laughs) Yes, I’m asked that question frequently and certainly since “Everybody Matters” was released, we’ve seen executives from organizations across the globe seek to understand how we do things here at Barry-Wehmiller. Everybody matters to God, whether God matters to them or not. HB: We spoke previously about how your organization, like so many others, has reacted to the changing conditions brought about by COVID. B… The input of those executives honed our thinking and, importantly, in many ways forced us to raise our game. What’s the current culture aspect you’re looking to enhance and improve? January 20th 2017, will be remembered as the day the people became the rulers of this nation again. The City of Five Seasons. RS: One area we’re looking at getting better at is cultural leadership development in the organization. First off when it hit China, it was during Chinese New Year when many people go back to the rural areas to visit family so when the cities went into lockdown we had people stranded and unable to get back to the dorms we operate in our Chinese facility. Employment For Everybody Matters.com "WELCOME" Friends to Our Podcast Conversation Website! project slogan “everybody matters”. Time and again everyone I reached out to in those early days told me to read “Everybody Matters” by Bob Chapman, CEO of US-headquartered manufacturing organization Barry-Wehmiller. Some units have a whiteboard in each bay giving the name of the nurse; in others, nurses make a point of introducing Here are some of the most awesome city and town slogans ever used. HB: I’m struck by that theme you mentioned earlier about a leader’s role is to instil a sense of hope in their people. 26th best small town in America. Culture, Featured, © Copyright The Digital Transformation People 2018, Leading Digital Transformation: Podcast Series, An Executive Summary: Leading Digital by George Westerman, Didier Bonnet & Andrew McAfee, The Digital Transformation Pyramid: A Business-driven Approach for Corporate Initiatives, Target Operating Models & Roadmaps for Change, Creating magical on-boarding moments that matter, Adaptive Leadership Teams – Role fluidity and shared leadership, How to get from ideation to scaling innovation: An interview with Andrew Binns, How to Succeed with RPA — Adjust Your Thinking. As you can imagine, my expectations were ridiculously high and, not surprisingly, Rhonda exceeded them with her poise and her passion for the people in her care at Barry-Wehmiller. Where the odds are with you. So that’s the current iteration of the work we’re improving on and delivering on that promise for everybody globally. Initially, he wasn’t interested but we invited him down to one of our plants in Northern Wisconsin in a town called Phillips. From the specialized machines that cut money, to the enormous machines that turn paper into pizza boxes, we proudly make them. We’re down to earth. Quality Manufacturing is A System, Not Just A Slogan. We’re a privately-owned $3billion global manufacturing organization or, as we like to tell people, we make the machines that make the stuff you typically see in your local supermarket. Hanging Basket Capital of the World. So I think for us, it’s just really making that much more explicit in terms of every single person in the company has a responsibility to perform with excellence and care for people, and then making it much more explicit for what leaders are supposed to do to create that harmony in the company. The Evergreen City. The City For Families. “Everybody Matters” arose from a deliberate and conscious desire to get these ideas and thinking down. Everything but a lake. Raj came back from that conversation saying “there’s a book here that needs to be written.” That was where the “Everybody Matters” book sprang from. The City that Trees Built. The Barry-Wehmiller Executive Leadership Retreat in Colorado. It’s quite remarkable. We told Raj to wander around and to speak to any of the folks in the plant. Is that accurate? The truth of it is that everybody matters as an unbelievably aspirational story about who we are when we’re at our very best. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++, Everything you need to know about Digital Transformation, The best articles, news and events direct to your inbox, Read more articles tagged: Recognize and flex to the uniqueness of everyone. So, in relation to other manufacturing operators, we were luckier in that regard than some others. And then I’d say the last thing is that having this broad sentiment of Trust means you really have an organization that understands how to solve problems together. —BOB BURG, coauthor of The Go-Giver In other words, “Everybody Matters” isn’t just a cliche on a mission statement; it’s the bedrock of the company’s success! My culture, as an employee of this or any organization, is ultimately defined by how my leader treats me personally. From Disabled and $500k in Debt to a Pro Blogger with 5 Million Monthly Visitors, "From Disabled and $500k in Debt to a Pro Blogger with 5 Million Monthly Visitors. It’s really that classic mantra of continuous improvement applied to your culture. Right? Practical interventions devised by the project are presented around three main themes that emerged from the views of older Additionally, we’ve had a history of acquisitions so, as we grew, we acquired great organizations and many seasoned executives too. Any closing words or themes we’ve not covered Rhonda? You can start making decisions based on this genuine optimism about humanity.”. The harmony idea is actually one I first heard from Raj. The Dignity in Care Project aims to develop practical interventions to promote dignified care in hospitals, embedded in the project slogan: "Everybody matters: sustaining dignity in care." The Big Gun. Rope Jump Capital of the World. Can you give some background on the book and, the inevitable $64,000 dollar question, is the “Everybody Matters” really how this organization runs and operates every day? Wyoming’s oldest incorporated town that is still in existence. hbspt.cta.load(644390, 'd7f24b4c-2bc3-4bf1-910c-230f96facff6', {}); HB: Rhonda, I can’t tell you how delighted I am that we’re getting to do this interview. Cities can spend a fortune on branding and promotional slogans – but they don't always go to plan. Harmony implies that when two things come together, they’re more powerful, more beautiful. Leap Year Capital of the World. The friendliest ghost town in Alaska. “What if we assume that no-one’s going to cheat? RS: It certainly played a part yes. Wiltshire Council’s logo has been given a ‘refreshed modern look for the first time in more than a decade’. The early years were getting the company off the ground, the “brute force” days. On one hand people were our primary responsibility, on the other keeping an eye on performance was paramount. Can we start with the simple stuff like who you are, and can you tell us a little about Barry-Wehmiller? What to know– Real leaders have a passion for people. These catchy city and town slogans will help inspire you to come up with your own slogan ideas. hospitals. Employees say: “It is understood that everybody matters, and that every individual’s contribution is not only welcome but is mission-critical. Quality matters. Pages Non-Business Places Religious Place of Worship Church Nondenominational Church Woodstock City Church Videos Everybody matters … Can you shed some light on that? With that backdrop, I was overjoyed when Rhonda Spencer, the Chief People Officer at Barry-Wehmiller, agreed to spend time with me discussing organizational culture and how, after 125 years in business and 110 acquisitions, the ethos of “Everybody Matters” is embedded in every aspect of the organization. The Little Apple. So we have a lot more to cover. It’s really a belief about preparedness and that has been a critical part of how we’ve been able to respond to COVID.”. I know there’s Chief People Officers across the world who’d love to have my job where the challenge is to create the amazing environment that their CEO paints such a wonderful picture of. RS: We’d love to show you around. Clock City. For us, we saw COVID unfold early in two markets – China and Italy – where the pandemic hit hard and hit early. In the process the oft quoted ‘Where everybody matters’ catchphrase that was a fixture on the old logo, has been abandoned. The 44th president expressed his thoughts on the phrase that his risen in popularity this year during a new interview. When this pandemic lifts I can’t wait to pay you a visit. What also just naturally happened was this organic and unselfish sharing of information and ideas from across the organization – back to that altruism idea we spoke about earlier. Former President Barack … We encourage acceptance of others and ourselves. Now that we’ve grown to a global organization its about finding the appropriate way to take that sentiment and make sure it can work across a company like ours. Two hours later, Raj was in a deep conversation with one of the assemblers who was enthusiastically telling him about how he’d been brought in to improve the safety and performance of his work and the autonomy he’d been given to get in and solve the problem. With respect to COVID we saw this Trust element come through and play a very important part in our recovery. It might sound counter-intuitive to bring that engineering mentality to something like culture but it makes tremendous sense here for the company we are and the types of people we attract and employ. What I hear underneath that anecdote though is a real pervasive sense of trust across the organization. a key feature is that “everybody matters” (a project slogan) and that promoting and sustaining dignity in acute care requires recognition and support for staff as well as for patients and their families. That notion of hope emulates from Bob’s fundamental belief that everyone is someone’s precious child which is a way of talking about the fundamental worth and goodness of every human being. RS: It’s definitely a wonderful challenge. 857 friendly people and one old grump. We’ve always been a performance organization and were understandably proud that we delivered 20% compounded share growth every year for 20 years. A key feature is that "everybody matters" (a project slogan) and that promoting and sustaining dignity in acute care requires recognition and support for staff as well as for patients and their families. I’ve seen time and again the difference that it can make on the performance and the commitment of the people we employ. Always measure success by the way you touch the lives of people!” ― Bob Chapman, Everybody Matters: The Extraordinary Power of Caring for Your People Like Family This is THE book that practically every corporate CEO in North America has been breathlessly waiting for . So Jones then said, “Let Saturday, February 26, 2011, mark the beginning of the national movement to renew the American Dream and return us to the moral center — where everybody counts, and everybody matters.” Feb. 26th passed, and nothing happened. HB: I love that story. The City of Firsts. A tornado bringing energy, passion and optimism and this attitude that everything can be done. One thing I know is that I have never met anybody who didn’t want to come to work and do a good job, and who didn’t feel much better walking out the door when they knew that they really accomplished something that was worth doing in the company of people that they loved working with. The very same group that had previously struggled to be profitable was able to bring the operations back when they felt genuinely heard, genuinely trusted and appreciated and held responsible for making their situation better. Quality means building the customer’s point of view into every aspect of a product from design to final recycling. The machine that puts your favourite shampoo in bottles, we make that. America’s First Resort. Trust is a very broad sentiment but that is exactly what binds this organization together in so many critically important ways. "We started in 2014 with just four of us saying our community needed a change," said Julia Porter, president of BOCA. Remember those listening sessions we discussed earlier? We encourage acceptance of others and ourselves. The forgotten men and women of our country will be forgotten no longer. Endurance Capital of the World. Now, as a 3 billion company, the sheer complexity of the challenges and opportunities we face globally has been part of that growth and those inflection points. Cradle of the Union. IS IMPORTANT. That’s pretty remarkable to have that sense of altruism embedded in this organization. We do believe much of this is really a universal human belief, but we still want to be careful that when we say “everybody matters” we deliver that in a way that’s locally appropriate. Focusing on harmony and the ability to keep both business performance and grounded hope in equilibrium. Quality means doing it right when no one is looking. HB: What a brilliant point to end on. That type of performance becomes incredibly hard to scale. 857 friendly people and one old grump. RS: I’m a 30-year veteran of Barry-Wehmiller and I head the People team here at the company. Edinburgh's attempts to rebrand as "Incredinburgh", at … So we vigorously chased Raj Sisodia who’d written Conscious Capitalism” – he might say we stalked him (Laughs) – and asked him if he’d co-author another book. So, in an organization that writes a book titled “Everybody Matters” if my leader doesn’t treat me that way, it’s actually 10 times worse than just working in an awful organization where everybody is in the same (terrible uncaring) boat. Thank you Rhonda, you’ve been an absolute delight. A company that has both unionized and non-union workforces. Adventure Starts Here. . 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